Below you will find our policies at the Douglas House. Our goal is to provide all of our guests with a uniquely enjoyable vacation experience. We have developed these policies to help us be consistent in the way we treat every person, to be good neighbors, and to remain in business. Thank you for understanding
From time to time we may find it necessary to increase or reduce rates due to fluctuations in the tourism industry. The rate you received when you booked your reservation will not be affected by these rate changes and no discounts will be applied to reservations that have already been made. Additionally, there will be a 3.5% service fee applied to all reservations.
A Deposit is required to make a reservation. The deposit must be equal to the first night’s room charge plus tax and a 3.5% service fee. On reservations for New Years and Fantasy Fest, the deposit shall be 50% of the total.
Douglas House Cancellation and Deposit Refunds:
In Order to be eligible for a refund of your deposit less a $50.00 fee, you must provide notice and receive confirmation of cancellation at least 14 days prior to your arrival date. If you cancel within 14 days of your arrival date you will not be eligible for a refund of your deposit.
For Holidays and Special events:
you must provide notice of cancellation 90 days prior to your arrival date to be eligible for a refund of your deposit less a $50.00 cancellation fee. There will be no refunds for shortened stays.
Booking.com Cancellation and Deposits:
In Order to be eligible for a refund of your deposit, you must provide notice and receive confirmation of cancellation at least 60 days prior to your arrival date. If you cancel within 60 days of your arrival date you will not be eligible for a refund of your deposit. If you booked a non cancellable reservation you will no receive a refund.
For Holidays and Special Events:
50% of the total stay paid at time of booking and is nonrefundable and non-cancellable for any reason.
The Douglas House strives to maintain a quieter ambiance for all our guests. We are not a party property. We therefore do not accept spring breakers, bachelor and bachelorette groups. We are a smaller property and have found that larger groups of more than 6 guests meeting in the common areas changes the dynamic, accessibility and ambiance we strive to provide for all our guests.
Check-in time is between 3:00pm and 9:00pm:
However, we understand that many of our guests are traveling long distances to get to Key West and may be arriving at different times. Should you arrive before 3:00pm and your room is ready you are welcome to check-in early. If your room is not ready yet we can check you in and direct you to parking and store luggage until the room is ready for you. If you are going to be arriving after 9:00 pm please notify us in advance so we may make special arrangements for your arrival. All reservation balances are due at time of arrival. We will need to see the credit card used for the deposit at check in or another form of payment will be needed.
Check-Out Time is 11:00am:
Special arrangements can be made to store luggage in the lobby after check-out if you should wish to enjoy more time in Key West. If you wish to remain in your room after 11:00am, due to high occupancy we are not always able to accommodate late check outs. Please check with the front desk for all late check-outs requests. In the event we can accommodate a late check out there will be a $35.00 charge per hour until 12:00pm. If you need to stay after 12:00pm you will be required to book for another night if available.
It is important to us to provide a peaceful and relaxing environment for all of our guests. For this reason, we only allow children that are at least 18 years old without prior approval.
We do have a couple of pet friendly rooms. There is a $50.00 per night pet fee. Please contact the Douglas House via phone to make a reservation with a pet.
Smoking is permitted on porches, balconies, and in the garden areas. All of our rooms are NON- SMOKING and there will be a $250.00 fee for smoking in the room.